Trust is among mans key decision making criteria when meeting new people for the initial time. I am talking about consider it. If you wish to buy a house, select a fresh computer as well as decide where to take your partner for supper for that special day, what would you do? You ask someone for their advice. In case of house you’ll ask lots of people from an assortment or agents or realtors to friends and family. And of course you are right to. It is a big outlay. In addition it affects your lifetime experience. If you choose the wrong house you’ll be reminded everytime you walk around the leading door.
How about those more personal experiences like dinner together with your partner? Get the wrong advice and consequently pick the wrong form of restaurant for a birthday or anniversary and you will have just wasted your money agen slot terpercaya. No romantic end to the evening for you.
Casino Genie, independent online casino aggregator, recently published a survey that had some quite surprising results. The underside line is that online casinos are losing tens and thousands of customers every day.
Jon Hingston, Customer Satisfaction Manager at Casino Genie, says, “Our survey of 2,500 online gamblers from over 100 online casinos demonstrates players want a far more personal service. And one the key criteria of the personalized service is trust. Players want honesty and integrity. Sure this may cost the casinos more to control but the upside will out weigh those costs. The survey figures show that players stay with a casino 5 times longer when customer service meets their expectation. So given these details what we now need to know is how we are able to help casinos deliver this and fun experience too. “.
So just why does trust matter so much. We referring to hardened gamblers who just want to win money right? No. Hingston tell us, “The majority of players are new to gambling. And there is huge community of people that are put off by the complexity of the games, the language that individuals use is confusing and they feel out of these depth. If online casinos wish to win advocates for a lifetime they have to be’your friend ‘. Behave just like the friend at school who taught you the principles of baseball or English cricket without laughing at you. Then you can certainly both enjoy the overall game more.”
Of the 2,500 online casino players that Casino Genie surveyed just over 1,400 had been playing less than 12 months. Only 24% were loyal to at least one casino. Over 62% played at four or more casinos.
Interestingly of those players who’d been gambling for over 12 months, there was still a huge amount of players playing at four casinos or more, 48%. Alarmingly for online casinos 78% of these cited poor customer service as a reason for their fickleness. Only 4% of players had found site which these were entirely loyal too. But this is actually the killer fact. Every one of those 100 people said that the reason why they stuck using their casino was due to’superb customer service ‘. Makes you believe doesn’t it. Why isn’t my casino like that?
Not one of those 100 gamblers played at a’Top 20’casino. The small casinos are acting smarter, reacting quicker and playing the boutique game to use and compete in this sector. And its starting to have an effect.
So let’s get back to the trust issue. Another figure that came out from the survey. 82% of people asked said they would try a new online casino if recommended by way of a friend. 68% of people said that they would try a new online casino if it had been’strongly recommended’by other players.